Posted September 20, 201113 yr Guys i bought a swag for quick over night stays while out on the bike. After the second use, the poles broke. So i contacted the Ebay seller who have a warrenttee on this. This is what i've gone through to date. (Remember to read from buttom up.) Hi again, Sincere apologies for any inconvenience caused. Just a note to let you know that we've been attending your concerns. Please also note that the parts requested are still being organised. Please excuse this delay, as part are sent direct from our Internationally based warehousesand it would take 4 to 6 weeks to receive delivery of the replacement parts. Againapologise for the slight delay. We'll bekeeping you posted. Feel free toget back in touch if you have any questions. Warm Regards, Ayesha -Customer Service TheAdventurer's Corner Team Email: adventurerscnr@gmail.com(adventurerscnr at gmail dot com) On 20 September 2011 17:04, Darryl Wells <daz2264@bigpond.com> wrote: Tedz As you have failed to respond to asimple request, I will be taking action. I have had enough of this rubbish. Ihave contacted Ebay and reported this issue. I will replace the poles myself and willbe forwarding all these emails on to others as an example of your companiespoor service. Darryl Wells From: Darryl Wells [mailto:daz2264@bigpond.com] Sent: Thursday, 15 September 2011 6:26 PM To: 'AC Sales' Subject: RE: CRAIG Camping Hiking BEIGE CANVAS MOTORBIKE Swag tent Tedz You should read down to your company'semail dated the 24th August notifying me that the parts were ready and being shipped. Please forward the parts so we can endthis issue. Regards Darryl Wells From: AC Sales [mailto:adventurerscnr@gmail.com] Sent: Wednesday, 24 August 2011 7:11 PM To: Darryl Wells Subject: Re: CRAIG Camping Hiking BEIGE CANVAS MOTORBIKE Swag tent Hi there, dwells Just aquick note to let you know that your replacement parts were already in theprocess of sending as the batch of spare parts have just arrived from thesupplier. Kindly wait for your partsfor delivery. Feel free to get back intouch if you have any questions. Many thanks. Kind Regards, Therese - Customer Service The Adventurer's Corner Team Email: adventurerscnr@gmail.com(adventurerscnr at gmail dot com) REF: THERESE24082011 From: AC Sales [mailto:adventurerscnr@gmail.com] Sent: Thursday, 15 September 2011 9:02 AM To: Darryl Wells Subject: Re: CRAIG Camping Hiking BEIGE CANVAS MOTORBIKE Swag tent ref:dwells Hiagain Darryl, Weunderstand this can be frustrating and we apologize for that. Theparts were requested directly from our manufacturer and we are still in contactwith them to get tracking details for you. WarmRegards, Tedz- Customer Service TheAdventurer's Corner Team Email:adventurerscnr@gmail.com(adventurerscnr at gmail dot com) On15 September 2011 03:19, Darryl Wells <daz2264@bigpond.com> wrote: France We have been doing this for over a monthnow. Can you please let me know when I will expect the replacement poles? Darryl Wells From: AC Sales [mailto:adventurerscnr@gmail.com] Sent: Thursday, 8 September 2011 8:59 PM To: Darryl Wells Subject: Re: CRAIG Camping Hiking BEIGE CANVAS MOTORBIKE Swag tent Hithere, Weare are still in the process of sending you the parts. Wehave just received an update the part you are requesting is coming straightfrom our supplier. Restassured, we will let you know once we get an update of the shipment. Justwait for an email from us, We'realways here to help should you have any questions. KindRegards, France- Customer Service TheAdventurer's Corner Team Email:adventurerscnr@gmail.com(adventurerscnr at gmail dot com) On8 September 2011 16:22, Darryl Wells <daz2264@bigpond.com> wrote: Hi Kyle Again I am doing a follow up. Please let me know the ETA of thesepoles please. Regards Darryl Wells From: AC Sales [mailto:adventurerscnr@gmail.com] Sent: Thursday, 1 September 2011 9:34 PM To: Darryl Wells Subject: Re: CRAIG Camping Hiking BEIGE CANVAS MOTORBIKE Swag tent ref: dwells Hithere, Weapologize for any inconvenience caused by this delay. Weforwarded already this issue to the relevant department who will sort out ifnew stock for the parts you require had arrived already so that it will be sendout to you ASAP. Restassured, this matter will be taken care of with top priority. Weappreciate your patience and understanding in this matter! BestRegards, Kyle- Customer Service TheAdventurer's Corner Team Email:adventurerscnr@gmail.com(adventurerscnr at gmail dot com) On1 September 2011 18:15, Darryl Wells <daz2264@bigpond.com> wrote: Hi Therese Just following up on the poles? Do you have a delivery date yet? Regards Darryl Wells From: AC Sales [mailto:adventurerscnr@gmail.com] Sent: Wednesday, 24 August 2011 7:11 PM To: Darryl Wells Subject: Re: CRAIG Camping Hiking BEIGE CANVAS MOTORBIKE Swag tent Hithere, dwells Just a quick note to let you knowthat your replacement parts were already in the process of sending as the batchof spare parts have just arrived from the supplier. Kindlywait for your parts for delivery. Feelfree to get back in touch if you have any questions. Many thanks. KindRegards, Therese- Customer Service TheAdventurer's Corner Team Email:adventurerscnr@gmail.com(adventurerscnr at gmail dot com) REF:THERESE24082011 On24 August 2011 16:38, Darryl Wells <daz2264@bigpond.com> wrote: Aireen Do you have an expect delivery date onthe poles? I was hoping to go camping this weekend. Regards Darryl Wells dwells From: AC Sales [mailto:adventurerscnr@gmail.com] Sent: Tuesday, 16 August 2011 7:27 PM To: Darryl Wells Subject: Re: CRAIG Camping Hiking BEIGE CANVAS MOTORBIKE Swag tent Hi again - that's great to hear! We'realways here to help should you have any questions. BestRegards, Aireen- Customer Service TheAdventurer's Corner Team Email:adventurerscnr@gmail.com(adventurerscnr at gmail dot com) REF:AIREEN16082011 On16 August 2011 16:14, Darryl Wells <daz2264@bigpond.com> wrote: Thanks Ayesha It's much appreciated. Darryl Wells Dwells From: AC Sales [mailto:adventurerscnr@gmail.com] Sent: Monday, 15 August 2011 8:22 PM To: Darryl Wells Subject: Re: CRAIG Camping Hiking BEIGE CANVAS MOTORBIKE Swag tent Hi there, dwells Justa quick note to let you know that we have created an address label for yourfront and back rods for SWAG-M-B so they can be sent out by the technicians. Feel free to get back in touch if you have any questions. KindRegards, Ayesha- Customer Service TheAdventurer's Corner Team Email:adventurerscnr@gmail.com(adventurerscnr at gmail dot com) REF:AYESHA15082011 On15 August 2011 17:19, Darryl Wells <daz2264@bigpond.com> wrote: HiFrance I'veattached the photos of the damaged poles. Ifyou can replace them, that would be good. Regards Darryl Wells (dwells) Deardwells, Hi again, and sorry to hearabout the issue! If you could send through 2(or more) photos to the email address listed at the bottom of this message wecan chase everything up for you: 1) Showing a clear close-upof the issue. 2) Showing an overallpicture of the part in question. **Please be sure to listyour eBay username in the email message** We'll watch out for yourphotos and get everything sorted out from there for you. Feel free to get back intouch if you have any questions. Best Regards, France - Customer Service The Adventurer's Corner Team Email: adventurerscnr@gmail.com<email address removed per policy> (adventurerscnr at gmail dot com) REF: FRANCE14082011 [/quote] Edited September 20, 201113 yr by Daz
September 21, 201113 yr What a pain! I buy on ebay a lot. I always check through their general feedback for a few months, then click on their negative/neutral feedback.
September 21, 201113 yr i dont use ebay much but thanks daz for showing us what we need to look out for.
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