That makes me soo mad! It annoys me that people think that ANY animal is cheap and easy to look after. It doesn't matter what animal you get the fact of the matter is that it is a living creature and will require daily, weekly, monthly and annual care. Animal care is not cheap especially after hours or specialist care where consultation fees alone can be well over $100. Most people don't realize that there is no medicare or PBS scheme available to animals like there is humans and therefore get charged what you would had you not been offered these services by the government. My biggest gripe has always been with pet shops who have inadequate training and knowledge about the animals that they sell giving information out to the general public. Too often you walk into a petshop and it is below the standard of care and hygiene that it should be and when you ask a question to staff they seem to only give you very minimal information or say 'I don't know' without directing you to someone who will know. It is so sad that in a day and age where every household has at least 1 animal in it and where animals are starting to take the place of children so to speak that there is still no set standard by a government body. I believe that anyone who owns or manages a petshop should have had some formal training into animals and should have the animals they recieve from breeders vet checked. They should also offer some contacts to new owners for forums like this one, veterinarians and sites that have been approved as a good source of information. There is an organization known as pet industry association of australia (PIAA) who seem to be doing a good job. Fortunetly there are sites like this one that are able to offer advice and share information from personal experinces and people like us who really do care and will continue to learn all we can about the creatures we own. I think it is fab that little Brandon is getting into birds and recongnizing the signs of ill health and what is not normal. I would be so very proud of him if he was my son and what a top bird owner he will be! I do hope that this women will listen to the information she was given by you and hope that she doesn't think that the person who sold it to her is a 'professional who knows what they are talking about'. And if you hear that this women has not changed her habits I would not hesitate for a minute to call the RSPCA although like NEAT said it's probably not her fault she was given the wrong information but now that she does have it heres hoping that she does take this information in as the bird deserves better. Also nearly all products sold in regards to diet will have a directions for use corner which clearly states how to introduce the food slowly and not to starve the animal. I would have actually asked the owner if she would eat soiled food as well but than again you'd probably have a harder time convincing her that what she is doing is not right.